Shipping & Delivery Policy

At Leonian Singapore, we are committed to ensuring that your products arrive quickly and in perfect condition. Below is everything you need to know about our shipping and delivery services:

1. Where We Ship

Leonian Singapore strives to deliver to as many locations as possible. However, due to restrictions and limitations imposed by certain institutions and organizations, we regret to inform you that we are unable to offer deliveries to the following areas in Singapore:

• Jurong Island
• Tuas Link
• Changi Cargo
• Military Camps
• Airbase Sites
• Shipyards

 

2. Order Processing

• All orders are processed within 3 business days from the time they are placed. Processing times may vary during peak periods, public holidays, or due to unforeseen circumstances.
• After processing, you will receive an email notification with tracking information.

 

3. Shipping Costs

To calculate the cost of shipping for your order, simply follow these easy steps:

1. Add the items you wish to purchase to your cart.
2. Proceed to the checkout page.
3. Once you’re on the checkout screen, the shipping charges will be automatically displayed based on your selected items and delivery location. Shipping charges include applicable Goods and Services Tax (GST), where required.

 

4. Delivery Window

We dispatch items during business hours (Monday to Friday), excluding public holidays. Deliveries are typically completed within 3 business days after dispatch. Estimated delivery times may vary based on the delivery address and courier availability.

5. Missed Deliveries

If you are not available to receive your order, the courier will leave instructions for rescheduling or collection. Additional charges may apply for repeated delivery attempts.

6. Lost or Damaged Items

If your package is damaged or missing, please contact us within 24 hours of delivery via [email protected]. We will investigate the issue and provide a replacement subject to assessment.

7. Shipping Delays

While we strive to meet our estimated delivery times, please note that delays may occur during:

• Peak seasons
• Weather conditions
• Courier service disruptions

We are not liable for delays caused by events beyond our control but will keep you updated on your order status.